Diversity and Human Relations

Interpersonal Communication Skills

13. The biggest problem in the planning and taking acon stage of helping is: all of these 14. Assessments in helping relaonships tend to focus on several things. Which is not among them? Astrological signs 15. True about volunteerism? All of these 16. Least appropriate queson to ask yourself? Will this person resent me or see me as a failure for not being able to help 17. If aﬅer using your best communicaon skills to assist an individual, the person is sll highly stressed out: refer the person for professional help 18. A primary diﬀerence between formal and informal types of assessments is: formal assessments consists of standardized measurements to which a person responds 19. The best example of the third and deepest level of self exploraon is: ; I’m so bored with this project, I’m afraid I can’t ﬁnish it 20. At the ﬁrst level of self exploraon, talk is about: all of these 21. Not viewed as a psychological emergency or a pressing need for referral? Expression of depression over having been laid oﬀ from a job 22. One of the major reasons helpers like to use informal assessments is that: they rely on ﬁrst hand observaons and are oﬅen easier to construct and use 23. As a tutor or mentor to a young student: none of these 24. Helping relaonships can help people: all of these 25. Perhaps the real test of whether or not a response or acon is facilitave is: whether it helped to move a person toward a desired goal 26. The best place to start volunteering your eﬀorts: is logically where you can see the fruits of your labor 27. Not considered a stage of the helping process? analysis 28. The best example of the second level of self exploraon is: 4/ I want to travel to france when I graduate. 29. If you work with someone in a helping relaonship it is likely that during the second stage of the helping process you will: make some kind of formal or informal assessments about the person 30. The majority of businesses in the US view volunteerism as: part of their overall business plans strategies 31. Privileged communicaon is: private informaon that, by law. A person cannot be forced to disclose 32. Partners in a marriage or long term relaonship: can establish a helping relaonship and at mely moments take turns facilitaon one another 33. In a helping relaonship, the facilitator encourages the other person to share and explore ideas by: Listening and responding appropriately to all three levels of self disclosure 34. Building a helping relaonship and applying the helping condions: Is not always an orderly and logical process 35. Not a characterisc of the ﬁrst stage of the helping process? Going beyond the presenng problem to the real one 36. An example of a usefule sequence of facilitave responses in the ﬁrst stage of the helping relaonship: open queson, followed by clarifying or summarizing, and making a feeling focused response before asking another open queson 37. The major reason that people don’t volunteer is: thinking that they don’t have enough me 38. People who are distressed and seeking a helping relaonship are typically: all of these 39. A comprehensive study of volunteerism in the US showed: more than a million adults volunteer annually 40. People who volunteer for a cause report that: they get back more sasfacon and joy than the energy or eﬀort they expend 41. The main factor that moves people to talk with others about their concerns is: anxiety; 42. Helping can be viewed as: all of those 43. A primary diﬀerence between casual and inmate helping relaonships is the: breadth and depth to which the persons self-disclose 44. One way to determine if you have facilitated a person to talk at a deeper level of self disclosure is to: examine the impact of what you said at certain points to determine the direcon the speaker went up or down levels 45. When another person iniates a helping relaonship with you, then: small talk or ice breakers may not be needed to get things going 46. Self enhancement self improvement self development and similar personal goals are: luxuries of people who live in aﬄuent naons 47. Knowledge of helping relaonships and managing the helping process is: valuable in all relaonships

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