Accounting for Decision Making

Business Communications

Business Law

International Business

Which of the following is an example of a bad-news message characterized by low severity and high controllability? a manager laying oﬀ an employee a business person rejecng a customer claim a manager giving a poor performance rang to an employee a vendor choosing another supplier one colleague rejecng another colleague's idea Liam, the art director at Impact Adversing, has decided to lay oﬀ a producon assistant due to the loss of a major client. Which of the following will be the best way for Liam to convey his decision? sending an email to the employee breaking the bad news to the employee over the phone organizing a meeng with the employee and sending a follow-up memo delivering the bad news to the employee over a video call leaving a hand-wrien note on the employee's desk Which of the following is the richest communicaon channel for delivering bad-news messages? a personal meeng an email a phone call a video call a memo Serena, a bank manager at the United Front Bank, heads the business loan department. She wants to communicate to all of the bank’s long-term customers that interest rates on business loans are increasing by a full percentage point. Which of the following guidelines should Serena follow while communicang this bad news? She should sugarcoat the bad news. She should display intense concern and sympathy. She should use speciﬁc and simple language. She should avoid the use of a teaser message. She should avoid the use of buﬀer statements. You are the hiring manager at Innovent, a major IT services ﬁrm. Which of the following is an eﬀecve buﬀer statement you can use to reject a recent job applicant? Innovent will not be able to hire you because you have insuﬃcient experience. We are sorry that you do not suit the requirements for the system administrator posion. Your lack of experience in this ﬁeld means that you are not the best person for our posion. Thank you for your interest in the system administrator posion at Innovent. Innovent is looking for a candidate with beer experse than yours. In the context of bad news, a teaser message is a message that prepares recipients emoonally yet does not reveal speciﬁc informaon. shows excessive display of concern for the recipients. conveys bad news in a more direct manner than a buﬀer. hides the bad news by sugarcoang it. blames the recipient for the bad news. Which of the following would damage the eﬀecveness of a wrien message designed to convey bad news to colleagues or employees? using a neutral subject line that is simple and indirect ending the message with an expression of goodwill starng the message with a buﬀer statement avoiding discussion of the immediate impact of the bad news on recipients using a teaser message that signals bad news but does not reveal speciﬁc informaon Which of the following helps organizaons maintain credibility when delivering bad news? giving generalized feedback providing a clear raonale using a speciﬁc, negave subject line focusing on the impact to the message sender avoiding talk of long-term soluons or beneﬁts When delivering negave feedback in person, you can potenally leave your message recipient feeling beer by using a slick design. emoonal tone. posive tone. complex style. neutral delivery.

BUSI | 300 | Business Communications | assessment | Which of the following is an e

Chapter 1 Which term refers to a reputaon for adhering to high moral and ethical values? competence character community transparency accountability Which of the following is true of credibility? Its importance in the post-trust era has decreased. People gain credibility more easily than they lose it. It is an important basis for eﬀecve communicaon. Neither words nor acons can damage a reputaon for credibility. It has no relaonship to transparency and accountability. Which term refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done? transparency accountability power competence character Mar is a graphic designer. He took a series of courses on basic coding. He used what he learned to solve a big problem for his team. In doing so he demonstrated competence. caring. transparency. ethics. character. One of the traits associated with competence is “a focus on acon.” This speciﬁcally implies establishing an atmosphere of trust and goodwill. seizing business opportunies when they present themselves. adhering to high moral and ethical standards. seeking a low-proﬁle, passive role in your organizaon. being accountable to no one but yourself. Being a "giver" is a trait associated with character. transparency. caring. communicaon. competence. In the business world, caring can be demonstrated refusing to give in to pressure by the stakeholders. priorizing the development of his company at the expense of his employees. Which of the following statements accurately describes the role played by character in the establishment of credibility? Character has become less important in the post-trust era. Character-based traits are the least important determinants of trust in the workplace. A decrease in transparency posively inﬂuences character. Character is especially important in long-term, collaborave relaonships. An increase in accountability adversely aﬀects character. Gala wants to improve her employees' engagement. To do so, she should try to increase their skills and experience on the job. openness about their moves. accountability to team members. awareness of stakeholder interests. emoonal connecon to their work.

BUSI | 300 | Business Communications | assessment | Chapter 1 Which term refers to

When developing roune messages, you should aim to create a helpful, professional tone during the stage. brainstorming planning wring reviewing proofreading During the wring stage of roune message development, focus on giving the message a writer-centered tone. making the message easy to read. correcng typos in the message. seeking feedback from colleagues. analyzing the audience of the message. Which of the following acons is most likely to be part of the reviewing stage? proofreading the message analyzing the audience creang a reader-centered tone gathering relevant informaon developing the primary message Which type of roune message should you ask a colleague to review before you send it? a message oﬀering sympathy a message seng up a lunch date a message thanking someone for help a message speaking on behalf of a team a message expressing congratulaons Which of the following are you most likely to include in a roune request? a descripon of responsibilies the raonale for the request an expression of gratude a claim about the request an expression of sympathy Which of the following statements is most true of a roune request? You need to be parcularly persuasive when wring roune requests. Avoid including subject lines in roune requests. One primary goal for roune requests is to acknowledge a mistake. Your tone should be direct but not bossy or domineering. You can expect a lot of resistance to roune requests.

BUSI | 300 | Business Communications | assessment | When developing roune message

In general, survey quesons should make the researcher’s biases clear. be short enough to answer in a few seconds. require a wrien explanaon of the answer. have overlapping response choices. cover mulple ideas. "A survey queson should have response choices that are exhausve." This means that there should be no overlap between the response choices. the queson should suggest the correct answer to its respondents. more than one idea should be included in the queson. the test of the quesons and its answer choices should be long. all possible answers should be included among the respondent's choices. "A survey queson should have response choices that are unambiguous." This means that there should be no overlap between the response choices. the queson should suggest an answer to the respondents. more than one idea should be included in the queson. the text of the queson and its choices should be long. all possible answers should be included among the respondent's choices. Linda wants to compile a list of clients who have made purchases from her company over the past six months. The best source for this informaon is likely her company's newsleer. stascal soﬅware. spreadsheet soﬅware. databases. annual report. Tamika has conducted a series of performance tests on several diﬀerent prototypes of her company's new product, and wants to perform a quick analysis of the results. Which of the following soﬅware should she use? spreadsheet soﬅware stascal soﬅware accounng soﬅware word processing soﬅware presentaon soﬅware Julie is feeling overwhelmed by the number of surveys and spreadsheets of data she has compiled. When she tries to analyze them, she keeps thinking of more quesons and issues. Julie can best focus her eﬀorts by paying the most aenon to survey responses. asking a colleague to review the data for her. paying the most aenon to chartable data. remembering her key research problem. looking for the ﬂashiest or most startling ﬁndings. Peter wants to create a chart that shows how market share is divided among the top companies in his industry. Which of the following opons should he use? a pie chart a line chart a bar chart an organizaonal chart a clustered column chart Which of the following statements about bar charts is true? Bar charts cannot be used to compare amounts or quanes. Bar charts can be used to represent only a few types of data. Bar charts are typically used to illustrate the pieces within a whole. Bar charts are more versale than pie charts and line charts. Bar charts must always have their baselines set at ten. Denise, the founder of a small app development company, wants to show investors how the company's user base has grown since the company was founded two years ago. This informaon would best be presented in a bar chart. pie chart. line chart. organizaonal chart. clustered-column chart. Octavio wants to compare the gross naonal product for six diﬀerent countries for the year 2016. The best way for him to display this informaon is with a bar chart. a pie chart. a line chart. an organizaonal chart. a clustered-column chart. Which of the following is a helpful guideline for formang line charts? The scale should be about two-thirds of the range included in a chart. Series names should not be placed on the lines. At least four data series (lines) should be included. Unusual fonts and special eﬀects can add to a chart’s readability. Lighter colors should be used to represent the most important data series in a chart. Which of the following is a helpful guideline for formang bar charts? Bars should be about one-third the width of the space in between bars. The baseline of bar charts should be the ﬁrst increment of the scale above zero. Bars should be arranged in ascending or descending order in most cases. A legend should be used even if the chart has only one data series. Lighter colors should be used to represent the most important data series.

BUSI | 300 | Business Communications | assessment | In general  survey quesons sh

1. The accounting concept/principle being applied when an adjustment is made is usually: A) matching revenue and expense. B) consistency. C) original cost. D) materiality. Answer: A Difficulty: Medium 2. The Interest Receivable account for February showed transactions totalling $8 500 and an adjustment of $11 200. Which of the following is true? A) The transactions probably resulted from accruing interest income earned. B) The transactions were probably entered on the credit side of the account. C) The adjustment was probably for cash receipts of interest receivable accrued in prior months. D) The balance in the interest receivable account decreased $2 700. Answer: B Difficulty: Medium 3. The balance in the Accrued Wages Payable account increased from $12 200 at the beginning of the month to $15 000 at the end of the month. Wages accrued during the month totalled $61 000. Which of the following is true? A) Wages paid during the month totalled $58 200. B) Wages paid during the month totalled $64 800. C) Wages expense for the month totalled $58 200. D) Wages expense for the month totalled $76 000. Answer: A Difficulty: Medium 4. When a firm purchases supplies for use in its business, and the cost of the supplies purchased is recorded as an asset, the following adjustment to recognise the cost of supplies used will probably be required: A) increase supplies and increase accounts payable. B) increase supplies and decrease supplies expense. C) increase supplies expense and decrease supplies. D) No adjustment will probably be required. Answer: C Difficulty: Hard

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