Communication in the Eng Professions

CCMN 432 Required Textbook Technical Communication (2nd Edition) by Lannon and Klepp Copyright 2012 Technical Communication ( Lannon & Klepp), 2 nd . Custom Edition for Ryerson University, 2012. This custom edition is drawn from Lannon and Klepp’s Fifth Canadian Edition, 2012, but a few chapters have been omitted. The textbook is available at the Ryerson Bookstore ~ $100: ISBN-10: 1-256-83087-9. (Green and blue cover). Packaged with the textbook is a printed supplement “Grammar at Work for Technical Communication” by Don Klepp. This workbook is also available for individual sale. Note: You can purchase the (Lannon & Klepp), Custom Edition for Ryerson University (purple cover); however, the syllabus follows the 2 nd edition’s page numbers.

CMN | 432 | Communication in the Eng Professions | lecture notes | CCMN 432 Required Textbook Tec

CMN | 432 | Communication in the Eng Professions | exam | 

Be sure to study: CCMN 432 Spring and Summer 2015 • Rhetoric: Logos, Ethos, and Pathos • Toulmin Argument Model: Claim, Evidence, and Warrant • APA Citations • Grammar at Work for Technical Communication Workbook Readings • Technical Communication Textbook Readings SAMPLE QUESTIONS 1. In the communication model, noise is defined as physical barriers that prevent the receiver from fully understanding the sender’s message. a. True b. False 2. Which of the following is an example of an analogy. a. He is like a rock. b. I feel like a fish out of water. c. She was offended when I said she was as flaky as a snowstorm. d. She was as quiet as a mouse. e. All the above f. None of the above 3. Select the best translation for the following confusing and wordy sentence, which eliminates negative expressions: Do not distribute this memo to employees who have not received a security clearance. a. Be sure to distribute this memo amongst the employees who have properly received security clearance. b. Distribute this memo only to employees who have received a security clearance. c. Distribute this memo to staff. d. Distribute this memo. e. Any of the above f. None of the above 4. What type of error does the following sentence contain: Before approaching a policeman, I made sure to have all my documents ready. a. Runon (comma splice) b. Runon (fused) c. Fragment d. Sexist language e. Excessive language 5. Select the report type that emphasizes information, as opposed to analysis. a. Yardstick report b. Periodic activity report c. Feasibility report d. Justification report e. Recommendation report 6. Which nonverbal communication emphasizes the importance of timing and pace – in addition to tone and inflection, as it can indicate sarcasm, anger, affection, or confidence? a. Facial expressions b. Gestures c. Eye contact d. Touch e. Space f. Voice Short Answer Questions: Toulmin Argument Model (10 Marks in Total) PART I: CREATING A PERSUASIVE DOCUMENT (10 Marks) You work for Printed Products Inc., as a Quality Control Manager. One of your duties includes inspecting the company’s five printing press productivity to assess if there are possible alternatives to saving them money. While analyzing the number of jobs handled by each press, you notice that the Heidelberg 360 printing press produces 25% more waste compared to the other printers. As you investigate further, you realize that the Heidelberg 360’s operating cost exceeds its profits. Currently the printer is required to fulfill the capacity of all the client orders and management is unaware that purchasing a new printer can provide a substantial return on investment (ROI). You know that there is a $350,000 surplus in this year’s budget. The CEO was looking to put that money towards renovating the kitchen, but you feel that it would be in the company’s best economic interest to use that surplus towards the printer, as it holds a strong ROI. Using the Toulmin Argument Model (first tier: claim, evidence, and warrant), along with rhetorical appeals (logos, ethos, and pathos), create a persuasive memo for your CEO. Remember to fabricate additional details and include qualifiers where appropriate. PART II: ANALYSIS (6 Marks) Explain how the Toulmin Argument Model and the rhetorical appeals were used in your sample letter. Be sure to clearly show how each was used to enhance persuasion.

CMN | 432 | Communication in the Eng Professions | assessment | Be sure to study: CCMN 432 Spr

CMN 432 Communication in the Engineering Professions Section 011, Fall 2016 Class Time: Thursdays, 10 a.m. to 11 a.m. Classroom: Ted Rogers School of Management, Room 1067 Instructor: Dr. Duncan Koerber Email: dkoerber@ryerson.ca Website: Lecture and lab shells located in D2L Brightspace Office location: Rogers Communication Centre 382H Office Telephone Number: (416) 979-5000 x.2594 Office Hours: Tuesdays 1 p.m. to 2 p.m.; Wednesdays noon to 1 p.m. Workshop Instructors : Duncan Koerber 012: Wed. 10am – noon (KHW377) Abdolreza Roshandel azr@ryerson.ca 102: Fri. noon – 2pm (KHW377) 112: Wed. 4pm – 6pm (LIB393) Office: TBA Office Hours: Wed. 2pm – 4pm, Fri. 10am–noon ______________________________________ Kathy Voltan kvoltan@ryerson.ca 022: Mon. Noon–2pm (KHW377) 032: Mon. 10am–noon (LIB393) 092: Tue. 4pm-6pm (LIB393) Office : RCC 380F Office Hours: Mon. 2pm–3pm, Tue. 12:30pm– 3:30pm, Wed. noon–1pm Sheila Rosenberg 042: Fri. 10am – noon (LIB386) 062: Wed. 4pm-6pm (KHW377) 072: Thu. 4pm-6pm (KHW377) Office: RCC 381B Office Hours: Fri. noon–3pm John Burry 052: Thu. 1pm-3pm (KHW377) 082: Mon. 9am-11am (KHW377) Office: RCC 381A Office Hours: Thu. 4pm–6pm Graduate Assistants: Violet MacLeod (012, 022, 032) vmacleod@ryerson.ca Andreea Mihai (042, 052, 062) a3mihai@ryerson.ca Vandon Gene (072, 082, 092) vgene@ryerson.ca TBA (102, 112) Course Description Communication lies at the heart of the engineering professions. This course introduces students to the unique and varied communication challenges of their discipline. Through a combination of lectures, readings, and workshops, students are exposed to the types of communication they will engage in as professionals and given the opportunity to refine their analytical, writing, presentation, and problem-solving skills. Course Objectives/Learning Outcomes 1. To demonstrate an ethical approach to engineering communication. 2. To develop information products that accommodate technology to the user and satisfy the needs of technical audiences. 3. To work within a team environment to create a document specific to engineering practice. Required Texts Ametros Learning Engineering Communication Simulation – a web link to purchase access to the simulation site will be provided in your D2L shell. Registration for the simulation will open September 19th at 12:00am. Recommended Texts Two books are helpful if you’d like to master the subject matter: Lannon, J., & Klepp, D. (2012). Technical Communication (2nd Custom Edition ed.). Toronto: Pearson. ISBN-10: 1-256-83087-9. Packaged with the textbook is a useful printed workbook supplement Grammar at Work for Technical Communication by Don Klepp. Methods of Instruction The course will be taught in lectures, workshops, and online environments. Workshops will take place in a computer lab and will focus on building writing and presentation skills and applying them to the types of communications discussed in both the lectures and workshops. Students will have a chance to do both individual and collaborative work.

CMN | 432 | Communication in the Eng Professions | lecture notes | CMN 432 Communication in the E

CMN 432 Communication in the Engineering Professions Fall 2016 Assignment 1: Technical Description Due Date/Time: 48 hours after the end of your Week 4 workshop (submit to the associated workshop assignment dropbox on D2L Brightspace) Length: 2 pages (12 point type; 1-inch borders; double spaced; Times New Roman font) This assignment develops skills in writing technical information. Technical descriptions are an important part of the work that you will do regularly as an engineer. Any technical description requires you to observe an object or process closely and determine the best way to describe it. For this assignment, you will choose to do either a technical description of a mechanism at rest or a mechanism in operation. In either case, you should follow the same guidelines for the structure of technical descriptions discussed in lecture, workshops, and the chapter reading posted to D2L. Choose ONE of the two options: 1. Technical Description of a Mechanism at Rest – A mechanism is an apparatus or device that has several identifiable parts that function together as a system. This kind of description emphasizes physical characteristics and is delivered in precise, specific, and technically accurate terms. For this assignment, your document should be titled: “Physical Description of a ( mechanism ) at Rest.” In the introduction you should give a formal sentence definition of the mechanism, purpose, and some background information. This should be followed by a parts breakdown, which is accomplished by giving the major and minor parts. Then you must describe the parts according to the following characteristics: function, placement, colour, texture, measurements, shape, and material. 2. Technical Description of a Mechanism in Operation – An operation is a process in which a mechanism functions to achieve a desired effect. An operational description emphasizes the interaction between the parts of a mechanism. Movements or processes may be sequential and/or concurrent. The document should include a description of one full cycle of operation, with the steps of the operation clearly identified. The title of the document should be: “Physical Description of a ( mechanism ) in Operation.” In the introduction, you should define the mechanism, including any theoretical material necessary for readers to understand the concept of the mechanism’s action, and you should include the purpose, function, operation, and major steps of the mechanism’s operation. In the description, you must identify each step in sequence, providing a logical definition of the step in question, together with a reasonably detailed description of the equipment, material, and/or concepts involved in that step. You should describe what happens in the step and provide a transition statement to the next step. In the conclusion, you should summarize the mechanism’s function and the major steps of its operation. Notes: 1. Give careful thought to which mechanism you want to describe. If you’re not sure whether the mechanism is suitable, then ask your workshop instructor. 2. Use information from the lecture on technical writing and from your workshop writing lessons to write the technical description. 3. Include a header with the title of the description, your name, student ID number, date, workshop/lab number, and the name of your Graduate Assistant. Graduate Assistants will be marking this assignment. The names of Graduate Assistants are listed, along with their assigned workshop/lab numbers, at the bottom of the first page of the course syllabus. 4. Since the writing style will be assessed, you should apply the writing lessons from lectures and workshops on clear, precise, direct writing.

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