Economic Statistics I

Business Communication

Legal Environment of Business

Send a letter, stating that credit is granted, to Olena Androgenski at InfoSearch. ANS: The body of the message should be written deductively, beginning with the extension of credit and the reason for the credit approval. Introduce the credit terms for the annual subscription to the Premier Package. Present resale to remind InfoSearch of the wealth of information available through your online databases. Include a positive statement of a new database that will soon be available to subscribers to the Premier Package. End the letter with a positive, forward-looking idea of an on-going business relationship. A proposed solution follows: Dear Ms. Androgenski: We’re pleased to welcome you as a new subscriber to our Standard Package, one of the best bargains in functional collections of research databases available today. Our databases offer current information from thousands of quality sources that cover every topic imaginable. In fact, we’re ranked among the top database vendors for comprehensive information and quality service. The subscription to the Standard Package will be effective immediately to your company. Because of the excellent credit rating for InfoSearch, we’ll start your service today, with monthly billing sent electronically at the start of next month. Simply submit payment within ten days after billing to avoid late fees. You may add additional services as needed. Should you choose to cancel your annual subscription, please notify us within 30 days of the expiration date. We will continue your subscription next year unless notified. It’s as simple as that! No hassle with annual renewals. You’ll get uninterrupted service from an excellent provider. Next month, we’ll be adding two new databases to our Standard Package. As a new subscriber, you can automatically take advantage of these. You’ll always get the best information available because we make it our daily job to stay on top of current electronic sources. You’ll benefit by this as we regularly add new databases to our Standard Package services. Our customer service representatives are available 24/7 to answer your questions. After all, providing and accessing information is our number one goal. We’re here when customers need us. Enjoy your new subscription today, and call if you need us. PTS: 1 DIF: Application REF: p. 98 OBJ: 6-4 NAT: AACSB Critical Thinking|AACSB Communication: Strategy 3. Crafting an Effective Claim Request Analyze the following routine claim letter and make needed revisions. Dear Mr. Ortiz: Eight months ago, I purchased the Wireless-G Broadband Router (2.4 GHz), Model No. WRT54G, from your company. After only eight months of use, it no longer works. It quit working while I was in the middle of a huge project, and the delay cost me hundreds of dollars.

BUS | 271 | Business Communication | lecture notes | Send a letter  stating that cr

Sprint is one of the largest and leading phone companies in the U.S. Sprint is currently the third largest service provider by subscribers with and estimated 55 million wireless subscribers, behind AT&T with nearly 110 million and Verizon with 120 million. Sprint has been rated No.1 in the America Customer Satisfaction Index and is contracted with more than 90% of the Fortune 500 companies. With its interconnectivity and reasonable payment plan, a Sprint business cellular plan would be ideal for any company. However, Sprints area of coverage within the U.S. is one of the lowest among the largest service providers. Sprints area of coverage is not vast compared to other providers. Although Sprint provides coverage in many of the major metropolitan areas, Urban and Rural area coverage stands only at an average of 60% coverage. For businesses that require much travel, this could pose a problem. Roaming plan services are offered, but to have such a plan would cost more money a month to the company. Despite the less than adequate area of coverage, Sprint has a very technologically advanced setup for interconnectivity. Sprint is renowned for being No. 1 nationally for its Machine-to-Machine services for nine consecutive years and No. 9 Globally. Machine- to-Machine allows for executives and employees to collaborate quickly and freely on the same network. This system allows for employees to connect directly to major business communication devices provided by Cisco, IBM and Microsoft. In collaboration with these other devices, information and communication can be stored, managed, process and save data on a network of remote servers, rather than on local and personal servers. Sprint has a variety of business plan options. The Everything Business Plus plan includes unlimited night and weekend calling, domestic long distance, roaming, calling to any mobile anytime and unlimited messaging, but does not offer unlimited data. For smartphones this plan would cost $99.99 flat cost. The second best option would be the Business Advantage Messaging and Data plan. This plan provides all that the EBP plan does, but also includes unlimited data. The only drawback to this plan is which minute plan to allow employees to use. There are a few drawbacks to contract with Sprint, but also many advantages for business productivity.

BUS | 271 | Business Communication | study guides | Sprint is one of the largest a

7. Is there a signature file at the end of the message? If not, do recipients of his messages know how to contact Ben other than through email if needed? PTS: 1 DIF: Application REF: p. 71-73 | p. 82-83 OBJ: 5-1 | 5-4 NAT: AACSB Technology|AACSB Communication: Strategy|AACSB Critical Thinking 3. What questions should you ask yourself in determining whether electronic communication is an appropriate message channel? ANS: To decide whether an informal communication vehicle such as email would be appropriate, you should ask yourself the following questions: 1. What is the purpose of the communication? If the message is straightforward and informal, then an email could be appropriate. 2. Is the information personal or confidential? If so, a better communication vehicle is face-to-face conversation. 3. Could you communicate this information by telephone, in person, or through a letter? Email should be used if it is more advantageous than the other options. 4. Is the use of this communication tool an avoidance mechanism? If so, you should think through why you want to avoid the situation and rethink the communication vehicle that would be the most appropriate for your message. PTS: 1 DIF: Fact REF: p. 82-83 OBJ: 5-1 | 5-4 NAT: AACSB Technology|AACSB Ethics|AACSB Communication: Strategy 4. Discuss five techniques for composing appropriate web content. ANS: Five techniques for composing appropriate web content include the following: 1. Be brief as people don’t like to read long passages. 2. Keep it simple since your audience will come from a broad spectrum. 3. Consider appropriate jargon that fits your target audience. 4. Use eye-catching headlines to gain attention and pull readers into your message. 5. Break long documents into smaller chunks for easier reading. 6. Use attention-getting devices judiciously. More is not always better. 7. Avoid placing critical information in graphic form only as graphics may be slow to load or may not load at all. PTS: 1 DIF: Application REF: p. 78 OBJ: 5-2 NAT: AACSB Technology|AACSB Communication: Style 5. You have been instructed to develop a cell phone policy for members of your organization. What are the major elements you will include in the policy? ANS: Several elements might be addressed in a cell phone policy: 1. Cell phones should be used safely; calls should not be received or placed while driving, unless a hands-free device is used. 2. Cell phones should be silenced during business meetings, with calls returned at a later time. 3. Confidential and sensitive information should not be discussed over a cell phone. 4. A business-like message should be left on the phone for callers that are missed.

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