Introduction to Hospitality Management

Question 1 A good rule of thumb when pairing wine and food is that: Answers: red wine pairs well with lightly flavored foods the heavier the food, the heavier and more robust the wine should be champagne is only consumed after a meal, with chocolate for dessert white wine should only be consumed with red meats that have been grilled to order Question 2 A purchase order is often used in the industry and is defined as: Answers: an order to purchase a certain quantity of an item at a specific price customer pre orders for menu items called in before they arrive the slip of paper a server uses to communicate an order to the kitchen an order to the kitchen from a server for a special customer request Question 3 A restaurant that offers a good selection of menu items, with 15 or more being cooked to order and made from scratch could be categorized as a: Answers : quick service restaurant fine dining restaurant family style restaurant fusion restaurant Question 4 Air-cruise packages made cruising an option for many passengers because the packages: Answers : did not do well due to the high prices of airline tickets were a marketing tool used by travel agents in the 1950's created savings for passengers and made it easier to reach the coast were predominantly for Mediterranean cruises Question 5 2 out of 2 points All of the following are typical quick service restaurant offerings except: Answers: pizza sushi sandwiches hamburgers Question 6 2 out of 2 points All products being delivered to a foodservice establishment should have a date stamp and be rotated using what common system: Answers: last in first out first in first out last out first in first in last out Question 7 2 out of 2 points Benefits to owning an independent restaurant include all but the following: Answers: low risk flexibility independence creativity Question 8 2 out of 2 points By law, champagne may only: Answers : come from the Armagnac region of France be prepared using the Charmont method come from a vineyard that makes sparkling wine come from the Champagne region of France Question 9 2 out of 2 points Guest counts or covers are: Answers : the number of guests patronizing the restaurant over a given time the number of drinks sold over a given period of time the number of chairs in the dining room, including bar stools the number of tables in the dining room Question 10 2 out of 2 points Groups of restaurants identical in market, concept, design, services, food, and name are known as: Answers: independent owners with multiple concepts

NHM | 215 | Introduction to Hospitality Management | study guides | Question 1 A good rule of thum

 Marina  Trails  Water sports  Disney: Magic Kindgom  More than 40 major shows and ride through attractions  Seven lands including:  Main Street, U.S.A.  Adventureland  Frontierland  Liberty Square  Fantasyland  Mickey’s Toontown Fair  Tomorrowland  Disney: Epcot  Epcot is a unique, permanent, and ever-changing world’s fair  Two major themes:  Future World  World Showcase  Disney: MGM Studios  50 major shows, shops, restaurants, ride through adventures, and backstage tours  Combines actual working motion picture, animation, and television studios with exciting movie attractions  Disney: Animal Kingdom  Focuses on nature and the animal world around us  Guests can go on time-traveling rides and come face to face with animals from the prehistoric past to the present  Universal Studios  Offers guided tours of its famous movie sets  Most formidable competitor facing Disney Corp.  One reason for success- adaptation of movies into thrill rides  Committed to guest participation  The largest movie studio and theme park is Universal Hollywood  Sea World Parks and Entertainment  Brands include Busch Gardens  Animal parks offer the opportunity to see marine and land animals from around the globe  Parks also offer educational opportunities  Sea World Parks and Entertainment  Sea World Corp. is active within the conservation community  Dedicated to preserving marine life  Sea World Parks and Entertainment  The following parks are managed by Sea World Corp.  Sea World  Busch Gardens  Water Country, U.S.A.  Sesame Place  Discovery Cove  Hershey’s  Based on chocolate manufacturing  1907 Hershey Park opened for employee’s of Hershey Company  1908 the park began to expand  Eventually, the park opened its gates to the public and became a regional park  1971 saw redevelopment and the transition to a large theme park  Six Flags  Six Flags owns and operates nearly 21 different parks throughout the world  Recognized as the world’s largest regional theme park owner  Original location was in Texas  Six Flags became publicly traded in 1996  Regional Theme Parks  Regional Theme parks pull from a smaller geographic area  Some popular regional theme parks are:  Dollywood  Legoland  Gatorland  Wet ‘n Wild  Regional Theme Parks  Gatorland:  Started when Owen Godwin built an alligator pit in his backyard.  After World War II, Godwin bought a 16-acre plot located off of Florida’s second most traveled highway.  Provides a close-up view of Florida’s animals in their native habitat.  Wet ’n Wild:  First major water park in the U.S.  In 1998, owner Goerge Millay sold the Orlando Park to Universal Studios Recreation Group.  Theme Park Management  Process includes:  Planning  Organizing  Decision making  Communicating  Motivating  Controlling  Festivals, Fairs, and Events  Woodstock, the Olympic Games, and your local farmers’ fair have something in common. They can all be described under the umbrella of event tourism .  Fairs, festivals, and events are public celebrations that are staged all over the world.  Festivals, Fairs, and Events  Oktoberfest:

NHM | 215 | Introduction to Hospitality Management | study guides |  Marina  Trails  Water spor

> I think the one below this is the final > > Question 1 > 1 out of 1 points > > > 75 % of car rental sales take place at: > Answer > Selected Answer: > Airports > Question 2 > 1 out of 1 points > > > A FAM trip is designed to: > Answer > Selected Answer: > familiarize a meeting planner with the site prior to booking > an event > Question 3 > 1 out of 1 points > > > A catering event order (CEO) or banquet event order (BEO) is > used to: > Answer > Selected Answer: > Provide the client and hotel with essential information > about each function > Question 4 > 1 out of 1 points > > > A club house, golf course, banquet facilities, swimming > pool, bars and restaurants are characteristic of which type > of club? > Answer > Selected Answer: > Country club > Question 5 > 0 out of 1 points > > > A demand forecasting technique used to maximize room revenue > is known as: > Answer > Selected Answer: > Average daily rates > Question 6 > 1 out of 1 points > > > A large meeting that includes some type of exposition or > trade show would be a: > Answer > Selected Answer: > convention > Question 7 > 1 out of 1 points > > > A major benefit of the hub and spoke system adopted by major > U.S. airlines is: > Answer > Selected Answer: > Airlines can service more cities at a lower cost > Question 8 > 1 out of 1 points > > > A person that contracts out their services to (or work for) > associations and corporations and plan meetings down to the > last detail is: > Answer > Selected Answer: > a meeting planner > Question 9 > 1 out of 1 points > > > A position description for the front office includes all of > the following tasks except: > Answer > Selected Answer: > To clean rooms > Question 10 > 1 out of 1 points > > > A purchase order is often used in the industry and is > defined as > Answer > Selected Answer: > an order to purchase a certain quantity of an item at a > specific price > Question 11 > 1 out of 1 points > > > A restaurant that offers a good selection of menu items, > with 15 or more being cooked to order and made from scratch > could be categorized as a: > Answer > Selected Answer: > fine dining restaurant > Question 12 > 0 out of 1 points > > > A service contractor is hired by the: > Answer > Selected Answer: > Convention and visitors bureau > Question 13 > 1 out of 1 points > > > Airport hotels are > Answer > Selected Answer: > Range from 200- 600 rooms with full service > Question 14 > 1 out of 1 points > > > All of the following are potential negative impacts that > tourism may have on the local environment except: > Answer > Selected Answer: > Partnerships are formed between governments and local > industries to put regulations in place to protect resources > Question 15 > 1 out of 1 points > > > All of the following are typical quick service restaurant > offerings except: > Answer > Selected Answer: > Sushi > Question 16 > 1 out of 1 points > > > All products being delivered to a foodservice establishment > should have a date stamp and be rotated using what common > system: > Answer > Selected Answer: > first in first out > Question 17 > 1 out of 1 points >

NHM | 215 | Introduction to Hospitality Management | study guides | > I think the one below this i

A position description for the front oﬃce includes all of the following tasks except: Answer Selected Answer: To clean rooms Question 36 2 out of 2 points The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the: Answer Selected Answer: Concierge Question 37 2 out of 2 points The individual responsible for the task of balancing the guest accounts receivables is the: Answer Selected Answer: Night auditor Question 38 2 out of 2 points Franchising hotels began in 1907 by: Answer Selected Answer: Ritz-Carlton Question 39 2 out of 2 points For most cruise lines, the largest source of income comes from: Answer Selected Answer: Beverage service Question 40 2 out of 2 points All of the following are potential negative impacts that tourism may have on the local environment except: Answer Selected Answer: Partnerships are formed between governments and local industries to put regulations in place to protect resources Question 41 2 out of 2 points The rack rate is: Answer Selected Answer: The published rate that the hotel would like to get for a room Question 42 2 out of 2 points A demand forecasting technique used to maximize room revenue is known as: Answer Selected Answer: Revenue management Question 43 2 out of 2 points Management contracts became popular in the 1970's because: Answer Selected Answer: Little or no up front ﬁnancing or equity was required Question 44 2 out of 2 points If Rooms revenue is $75,884 and the total number of rooms sold is 662 then the average daily rate is: Answer Selected Answer: $114.63 Question 45 2 out of 2 points A catering event order (CEO) or banquet event order (BEO) is used to: Answer Selected Answer: Provide the client and hotel with essential information about each function Question 46 2 out of 2 points The concierge association, which promotes high professional and ethical standards, is called: Answer Selected Answer: Les Clefs d'Or Question 47 2 out of 2 points Currently, the largest cruise line in the industry is: Answer Selected Answer: Carnival Question 48 2 out of 2 points Average daily room rate (ADR) is determined by: Answer Selected Answer: Room revenue divided by number of rooms sold Question 49 2 out of 2 points Property management systems are designed to assist front oﬃce employees in performing functions related to which tasks? Answer Selected Answer: Reservations, rooms, and guest management Question 50

NHM | 215 | Introduction to Hospitality Management | study guides | A position description for the

2. a. Festival b. Fair c. Wedding d. Sports 1 points Question 36 1. The core competencies of the general manager of a club include all of the following except: 2. a. preserving and fostering the culture of the club b. maintaining membership in the local chamber of commerce c. proficient in club operations and management d. mastering the skills of asset management 1 points Question 37 1. The number one skill a successful event manager must possess is: 2. a. communication b. leadership c. patience d. networking 1 points Question 38 1. The internal management structure of a club is governed by the: 2. a. Ways and Means committee b. Social Committee c. Articles of Incorporation and By-laws d. Grounds Committee 1 points Question 39 1. The club member or official who is the leader in policy making is the: 2. a. Director of food and beverage b. Chief Financial Officer c. Club President d. Club Secretary 1 points Question 40 1. The gaming entertainment Industry is beneficial to the government due to: 2. a. increasing jobs b. tax revenue c. new land development d. land use 1 points Question 41 1. A large meeting that includes some type of exposition or trade show would be a: 2. a. exposition b. convention c. clinic d. symposium 1 points Question 42 1. An event that brings together sellers of products and services, where they can show their wares to a group of attendees is known as a: 2. a. clinic b. trade show or exposition c. symposium d. convention 1 points Question 43 1. One of the worlds largest and most respected hotel and gaming companies is: 2. a. Trump b. Harrah's c. Boyd Gaming d. MGM Mirage 1 points Question 44 1. The biggest public festival in the world is: 2. a. Sundance Film Festival b. Munich Oktoberfest c. Carnival in Rio de Janeiro d. Mardi Gras in New Orleans 1 points Question 45 1. All of the following are basic sustainable golf course practices except: 2. a. reducing energy use, especially during peak times b. recycling c. installing high wattage lighting on the driving range d. holding departments accountable for energy usage 1 points Question 46 1. The world's largest hotel and casino is the: 2. a. MGM Grand Hotel and Casino in Las Vegas b. Caesars Palace in Las Vegas c. Borgata in Atlantic City d. Trump Tower in Atlantic City 1 points Question 47 1. MICE is an acronym for: 2. a. Meetings, Incentive Contests, and Exhibitions b. Meetings, International Trade, Concerts, and Exhibitions c. Meetings, Incentive Travel, Conventions, and Exhibitions d. Meetings, International Tourists, Contests, and Expositions 1 points Question 48 1. The person credited with transforming Las Vegas from a gambling venue for adults into a world class resort and convention destination is: 2. a. Sheldon Adelson b. Bugsy Siegel c. Donald Trump d. Steve Wynn 1 points Question 49 1. When, "...someone in the back of the house is serving someone in the front of the house..." This is called: 2. a. work ethics b. checks and balances c. the essence of teamwork d. work-place dynamics 1 points Question 50 1. Curbside appeal means: 2. a. keeping the restaurant looking attractive and welcoming b. having a carry out area on the side of the restaurant c. providing a parking area adjacent to the building d. providing an patio outside for overflow business 1 points

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