Introductory Business Statistics

WEEK ONE At the beginning of a Six Sigma project, who is responsible for identifying a high-impact, low-performing process in need of improvement?  B Master Black Belt C Quality Leader D Management The purpose of process mapping is to help team members and others within the process to understand the  A Meaning of the VOC B Six Sigma level of performance C Process D Goals of the business When flowcharting a process, which symbol is used to identify a decision?  A Rectangle B Square C Oval D Diamond Which of the following is the best example of a project goal statement?  A Improve changeover times before December 1 B Reduce defects from Machine X by 50% before June 30 C Reduce DPMO by 75% at Call Center 1 D Increase net profit in Division B by the 4th quarter In the House of Quality, the lower level/foundation is used to  A List the actions your organization will take to satisfy your customers (known as the "hows") B Compare your organization to the competition C Rank the "hows" D Make notes about customer "wants" Thinking of the process mapping steps defined in the lecture, which of the following must be performed first?  A Define the number of decision points in the process B Clearly define the boundaries of the process C Identify all the inputs to each process step D Identify all the outputs of each process step Which of the following characteristics describe the philosophy of Six Sigma? I. Results-oriented II. No data required III. Continuous improvement IV. Management involvement V. Quality through inspection  A I, II, and III only B I, III, and IV only C I, IV, and V only D II, III, and IV only E II, IV, and V only The primary goals of Six Sigma are to improve  A Effectiveness and efficiency B Customer retention and employee retention C Defect rate and profitability D Knowledge transfer and cycle time E Productivity and workmanship The Project Champion defines the project boundaries, indicating what work will and will not be included in the project. These boundaries A Problem statement B Business case C Project charter D Project scope What is House of Quality?  A A tool to translate what the customer wants into products or services that meet the customer wants B A conflict resolution process used to settle disputes between customer requirements and the design specs C A statistical technique that compares the cost of customer requirements to the projected budget D A lean engineering tool that looks for ways to improve quality without increasing development time According to the lecture, a good project charter contains which of the following elements? I. Business case II. Roles and responsibilities III. Milestones IV. Goals and objectives V. Detailed budget VI. Project scope VII. Problem statement VIII. SWOT analysis  A I, II, III, IV, V, and VI B I, II, III, IV, VI, and VII C II, III, IV, V, VII, and VIII D III, IV, V, VI, VII, and VIII Which of the following are in the correct order?  A Model best practices, Identify best practices, Analyze best practices, Determine current practices, Repeat

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