Six Sigma Green Belt1

2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795414&x=14-140 1/6 Test Review - DAMIEN BENTON Your test grade is 87.5 The professor has configured this test to allow students to review: Questions answered incorrectly. Questions answered correctly. Students answers. Correct answers. QUESTION: 1 [QUESTION BANK ID: 135519] TYPE: MULTIPLE CHOICE CORRECT In the House of Quality, the lower level/foundation is used to: List the actions your organization will take to satisfy your customers (known as the "hows") Compare your organization to the competition Rank the "hows" Make notes about customer "wants" QUESTION: 2 [QUESTION BANK ID: 146451] TYPE: MULTIPLE CHOICE CORRECT What is an advantage of focus groups as a method of gathering data about customers? You can read body language The halo effect The devil effect None of the above QUESTION: 3 [QUESTION BANK ID: 145308] TYPE: MULTIPLE CHOICE INCORRECT Nicole enters a popular submarine sandwich shop to order a sandwich, a soft drink and potato chips. The process is as follows: Step 1. Wayne takes the order, cuts the bread, then passes it on to Ethan. Step 2. Ethan fills the sandwich with the specific items as described by Wayne’s ticket and then passes it on to Melinda. Step 3. Melinda wraps the sandwich, hands Nicole an empty cup (for her soft drink), then passes the sandwich on to Bill, the cashier. Step 4. Bill throws the potato chips into a bag with the sandwich, then completes the money and order exchange. Who is not an internal customer? Nicole Melinda Wayne Ethan QUESTION: 4 A B C D A B C D A B C D VIL73 - Six Sigma Green Belt Term: January 2013 8 week | Student Access: 1.1.2013 12:00 AM EST - 2.25.2013 11:59 PM EST | Section: 1 https://www.coursehero.com/file/10258062/SIX-SIGMA-GREEN-BELT-Test-Week-2/ This study resource was shared via CourseHero.com 2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795414&x=14-140 2/6 QUESTION: 4 [QUESTION BANK ID: 149495] TYPE: MULTIPLE CHOICE CORRECT What are advantages of customer observation in regard to gathering customer data? I. Unfiltered data II. The halo effect III. Direct information I and III only II and III only I, II, and III None of the above QUESTION: 5 [QUESTION BANK ID: 135898] TYPE: MULTIPLE CHOICE CORRECT According to the lecture, which of the following tools can be described as the “workhorse” of DMAIC? Kano model CTQ tree House of quality Process map QUESTION: 6 [QUESTION BANK ID: 144642] TYPE: MULTIPLE CHOICE INCORRECT What is the physical manifestation of values and beliefs? Employee handbook Infrastructure Behaviors All of the above QUESTION: 7 [QUESTION BANK ID: 136659] TYPE: MULTIPLE CHOICE CORRECT What is a disadvantage of market research as a method of gathering customer data? It is hard to read between the lines Purchasing market research can be expensive Data might not be timely All of the above QUESTION: 8 [QUESTION BANK ID: 133836] TYPE: MULTIPLE CHOICE CORRECT The purpose of process mapping is to help team members and others within the process to understand the: Meaning of the VOC Six Sigma level of performance A B C D A B C D A B C D A B C D A B https://www.coursehero.com/file/10258062/SIX-SIGMA-GREEN-BELT-Test-Week-2/ This study resource was shared via CourseHero.com

VIL | 73 | Six Sigma Green Belt1 | assessment | 2/8/13 Review Test lms.villano

2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795416&x=35-234 1/6 Test Review - DAMIEN BENTON Your test grade is 72 The professor has configured this test to allow students to review: Questions answered incorrectly. Questions answered correctly. Students answers. Correct answers. QUESTION: 1 [QUESTION BANK ID: 133505] TYPE: MULTIPLE CHOICE CORRECT Customers feel: The process The average The variation All of the above QUESTION: 2 [QUESTION BANK ID: 138729] TYPE: MULTIPLE CHOICE CORRECT Which of the following statements define non-value added activities? I. The process step is done right the first time II. The customer is willing to pay for it III. The process object is physically changed I and II only I, II, and III II and III only None of the above QUESTION: 3 [QUESTION BANK ID: 141050] TYPE: MULTIPLE CHOICE CORRECT What should a well-constructed histogram reveal to you? I. Whether or not the data are normally distributed II. Customer expectations III. The dispersion IV. The central tendency I and II only III and IV only I and II, and IV only I, II, III, and IV A B C D A B C D A B C D VIL73 - Six Sigma Green Belt Term: January 2013 8 week | Student Access: 1.1.2013 12:00 AM EST - 2.25.2013 11:59 PM EST | Section: 1 https://www.coursehero.com/file/10258065/SIX-SIGMA-GREEN-BELT-Test-Week-4/ This study resource was shared via CourseHero.com 2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795416&x=35-234 2/6 QUESTION: 4 [QUESTION BANK ID: 142754] TYPE: MULTIPLE CHOICE CORRECT Scatter analysis uses: Discrete data Counted data Continuous data Attribute data QUESTION: 5 [QUESTION BANK ID: 138241] TYPE: MULTIPLE CHOICE CORRECT A bi-modal distribution means that: There are two distributions illustrated There is "two of something" impacting the process There is a binomial condition There is common-cause variation that needs to be investigated QUESTION: 6 [QUESTION BANK ID: 142062] TYPE: MULTIPLE CHOICE INCORRECT An example of "Moment of Truth" might be: When a customer realizes, through data, that they have improved their competitive edge When a supplier gets a call from a complaining customer When a supplier calls a customer to learn about needs and requirements When a customer takes a car for a test drive and notices a knocking noise coming from the engine compartment QUESTION: 7 [QUESTION BANK ID: 139437] TYPE: MULTIPLE CHOICE INCORRECT What tends to happen in regard to customer tolerances over time? They tend to never change They tend to expand They tend to change in proportion to the voice of the process They tend to contract QUESTION: 8 [QUESTION BANK ID: 135132] TYPE: MULTIPLE CHOICE INCORRECT You manage the operations division of an event planning company. You have been on the job for two months and you are just now finding the time to analyze all of the processes your team goes through when they set up and tear down an event site. A member of your team has just walked you through the post-event process of cleaning, transporting, and storing the tables used during banquet events. You discover that following each event, tablecloths are always removed and all tables are polished before being folded and transported. It is obvious to you that the step of polishing the tables is: A source of customer satisfaction A B C D A B C D A B C D A B C D A https://www.coursehero.com/file/10258065/SIX-SIGMA-GREEN-BELT-Test-Week-4/ This study resource was shared via CourseHero.com

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