Six Sigma Green Belt1

2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795414&x=14-140 1/6 Test Review - DAMIEN BENTON Your test grade is 87.5 The professor has configured this test to allow students to review: Questions answered incorrectly. Questions answered correctly. Students answers. Correct answers. QUESTION: 1 [QUESTION BANK ID: 135519] TYPE: MULTIPLE CHOICE CORRECT In the House of Quality, the lower level/foundation is used to: List the actions your organization will take to satisfy your customers (known as the "hows") Compare your organization to the competition Rank the "hows" Make notes about customer "wants" QUESTION: 2 [QUESTION BANK ID: 146451] TYPE: MULTIPLE CHOICE CORRECT What is an advantage of focus groups as a method of gathering data about customers? You can read body language The halo effect The devil effect None of the above QUESTION: 3 [QUESTION BANK ID: 145308] TYPE: MULTIPLE CHOICE INCORRECT Nicole enters a popular submarine sandwich shop to order a sandwich, a soft drink and potato chips. The process is as follows: Step 1. Wayne takes the order, cuts the bread, then passes it on to Ethan. Step 2. Ethan fills the sandwich with the specific items as described by Wayne’s ticket and then passes it on to Melinda. Step 3. Melinda wraps the sandwich, hands Nicole an empty cup (for her soft drink), then passes the sandwich on to Bill, the cashier. Step 4. Bill throws the potato chips into a bag with the sandwich, then completes the money and order exchange. Who is not an internal customer? Nicole Melinda Wayne Ethan QUESTION: 4 A B C D A B C D A B C D VIL73 - Six Sigma Green Belt Term: January 2013 8 week | Student Access: 1.1.2013 12:00 AM EST - 2.25.2013 11:59 PM EST | Section: 1 https://www.coursehero.com/file/10258062/SIX-SIGMA-GREEN-BELT-Test-Week-2/ This study resource was shared via CourseHero.com 2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795414&x=14-140 2/6 QUESTION: 4 [QUESTION BANK ID: 149495] TYPE: MULTIPLE CHOICE CORRECT What are advantages of customer observation in regard to gathering customer data? I. Unfiltered data II. The halo effect III. Direct information I and III only II and III only I, II, and III None of the above QUESTION: 5 [QUESTION BANK ID: 135898] TYPE: MULTIPLE CHOICE CORRECT According to the lecture, which of the following tools can be described as the “workhorse” of DMAIC? Kano model CTQ tree House of quality Process map QUESTION: 6 [QUESTION BANK ID: 144642] TYPE: MULTIPLE CHOICE INCORRECT What is the physical manifestation of values and beliefs? Employee handbook Infrastructure Behaviors All of the above QUESTION: 7 [QUESTION BANK ID: 136659] TYPE: MULTIPLE CHOICE CORRECT What is a disadvantage of market research as a method of gathering customer data? It is hard to read between the lines Purchasing market research can be expensive Data might not be timely All of the above QUESTION: 8 [QUESTION BANK ID: 133836] TYPE: MULTIPLE CHOICE CORRECT The purpose of process mapping is to help team members and others within the process to understand the: Meaning of the VOC Six Sigma level of performance A B C D A B C D A B C D A B C D A B https://www.coursehero.com/file/10258062/SIX-SIGMA-GREEN-BELT-Test-Week-2/ This study resource was shared via CourseHero.com

VIL | 73 | Six Sigma Green Belt1 | assessment | 2/8/13 Review Test lms.villano

2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795416&x=35-234 5/6 The test statistic is negative QUESTION: 18 [QUESTION BANK ID: 142505] TYPE: MULTIPLE CHOICE INCORRECT Which of the following statements is not true of the null hypothesis? It is your theory It is what you would expect by chance alone Assumes things to be equal None of the above QUESTION: 19 [QUESTION BANK ID: 136417] TYPE: MULTIPLE CHOICE CORRECT To validate root causes identified in the Open-Narrow-Close efforts, the team should employ three tools/techniques in which order? Design of Experiments first, then Scatter Analysis/Regression, then Basic Data Collection Basic Data Collection first , then Scatter Analysis/Regression, then Design of Experiments Scatter Analysis/Regression first, then Basic Data Collection, then Design of Experiments Design of Experiments first, then Basic Data Collection, then Scatter Analysis/Regression QUESTION: 20 [QUESTION BANK ID: 148354] TYPE: MULTIPLE CHOICE CORRECT Bar graph representation of a frequency distribution is commonly referred to as: Frequency distribution Histogram Run chart Pareto chart QUESTION: 21 [QUESTION BANK ID: 142975] TYPE: MULTIPLE CHOICE INCORRECT A histogram tells you: More than raw data Less than raw data Nothing more or less than the raw data More than a frequency distribution would QUESTION: 22 [QUESTION BANK ID: 149562] TYPE: MULTIPLE CHOICE CORRECT Which of the following statements is NOT true? Correlation does not mean causation. D A B C D A B C D A B C D A B C D A https://www.coursehero.com/file/10258065/SIX-SIGMA-GREEN-BELT-Test-Week-4/ This study resource was shared via CourseHero.com 2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795416&x=35-234 6/6 Return One should hope to never have a negative correlation. The pattern of dots is tighter with a strong correlation. A positive correlation can be either good news or bad news. QUESTION: 23 [QUESTION BANK ID: 136082] TYPE: MULTIPLE CHOICE CORRECT Which of the following statements is true regarding Pareto charts? It is the process of ranking opportunities from the smallest to largest It is known for "separating the vital few from the useful many" It is an alphabetical ranking of categories None of the above QUESTION: 24 [QUESTION BANK ID: 138644] TYPE: MULTIPLE CHOICE INCORRECT A trend in a run chart is defined as: Seven consecutive points Seven points in a row above or below the center line Seven points in a row in an upward or downward direction Seven points in a subgroup QUESTION: 25 [QUESTION BANK ID: 149538] TYPE: MULTIPLE CHOICE CORRECT George Eckes walks though some of the common categories of non-value-adding activities. He mentions "value enabling" as one of the categories. Which of the following would be considered a “value enabling” activity? Legal documents being filled out to satisfy some governmental agency Allowing time for paint to dry before proceeding with the assembly process Signing of an acquisition Filling out a form in a dentist office B C D A B C D A B C D A B C D https://www.coursehero.com/file/10258065/SIX-SIGMA-GREEN-BELT-Test-Week-4/ This study resource was shared via CourseHero.com Powered by TCPDF (www.tcpdf.org)

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