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Chapter 17-C Slides.pptx
Chapter_17-C_Slides.pptx
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Chapter 17-C Slides.pptx-Modern Management: Concep...
Chapter_17-C_Slides.pptx-Modern Management: Concepts and Skills Fourteenth
Chapter 17-C Slides.pptx-Modern Man...
Chapter_17-C_Slides.pptx-Modern Management: Concepts and Skills Fourteenth
Page 15
Copyright © 2016, 2014, 2012 Pearson Education, Inc. All Rights Reserved.
Information Appropriateness
Information appropriateness is defined as
relevance
of
information to decision-making situation that the manager is
facing.
Three decision making situations:
1.
Operational control:
these relate to ensuring specific
organizational
tasks
being carried out effectively and
efficiently.
2.
Management control:
Effectively and efficiently
using
organizational resources
to reach organizational objectives.
3.
Strategic planning:
determining organizational
objectives
and designating corresponding actions necessary to reach
those objectives.
Page 16
Copyright © 2016, 2014, 2012 Pearson Education, Inc. All Rights Reserved.
Information Appropriateness
•
Strategic planning
decision makers need information that focuses on
the relationship of the organization to its external environment,
emphasizes the future, is
wide in scope
and presents a broad view.
The appropriate information for this type of decision is generally
not
completely current
but tends to be more historical in nature.
Information does not need to be completely accurate as strategic
decision tend to be
subjective
focusing on areas that are difficult to
measure (such as customer satisfaction).
•
Information appropriate for making
operational control
decisions has
dramatically different characteristics from Strategic Planning.
•
Focuses on
internal organization
, emphasizes performance
history of the team and is well defined, narrow in scope and
detailed
. Appropriate information for this type of decision is both
extremely current and extremely accurate.
•
Information appropriate for making
management control
generally has
characteristics that fall somewhere between the above two.
Page 17
Copyright © 2016, 2014, 2012 Pearson Education, Inc. All Rights Reserved.
Information Appropriateness
Figure 17.3
Characteristics of the information that is appropriate for decisions related to
operational control, management control, and strategic planning
Page 18
Copyright © 2016, 2014, 2012 Pearson Education, Inc. All Rights Reserved.
Information Quality
•
Information represents reality
•
More closely information represents reality, the higher the quality and
greater the value of that information
•
Data contamination is most significant factor in producing poor quality
information.
Information Timeliness
•
Information allows decisions to be made and actions to be taken
•
Information received
when
it can be used to organization’s advantage
Information Quantity
•
Amount of decision-related information manager possesses
•
Information Overload
–
Too much information to consider properly
–
Management reluctance to make decisions
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