ch3.rtf-Exam Name ...
ch3.rtf-Exam Name___________________________________ TRUE/FALSE. Write 'T' if
Showing 5-8 out of 53
ch3.rtf-Exam Name ...
ch3.rtf-Exam Name___________________________________ TRUE/FALSE. Write 'T' if
ch3.rtf-Exam Name ...
ch3.rtf-Exam Name___________________________________ TRUE/FALSE. Write 'T' if
Page 5
False
19)
Employee stock options are one example of a material symbol that might represent organizational
culture.
19)
______
Answer
True
False
20)
The link between values and managerial behavior is fairly straightforward.
20)
______
Answer
True
False
21)
Low risk tolerance generally leads to high ethical standards within an organization.
21)
______
Answer
True
False
22)
To encourage a customer
-
responsive culture, organizations should formalize and enforce strict customer
service policies.
22)
______
Answer
True
False
23)
Companies that allow their employees freedom tend to encourage innovative cultures.
23)


Page 6
______
Answer
True
False
24)
Customer service employees tend to provide better customer service when they are very clear about their
employee roles.
24)
______
Answer
True
False
25)
To increase customer responsiveness, organizations should hire employees who are outgoing and friendly.
25)
______
Answer
True
False
26)
In the Arab world, an organization focused on positive results should place no importance on spirituality.
26)
______
Answer
True
False
27)
The part of the environment directly related to achievement of an organization's goals is the specific
environment.
27)
______
Answer
True


Page 7
False
28)
The general environment refers to environmental factors operating inside an organization.
28)
______
Answer
True
False
29)
The term
suppliers
includes providers of financial and labor inputs.
29)
______
Answer
True
False
30)
Economic conditions are part of the organization's specific environment.
30)
______
Answer
True
False
31)
Arab countries were not , for the most part, impacted by the global economic crisis.
31)
______
Answer
True
False
32)
Environmental uncertainty can be divided into two dimensions degree of trust and degree of integration.
32)
______
Answer


Page 8
True
False
33)
Because certainty is a threat to an organization's effectiveness, managers try to minimize it.
33)
______
Answer
True
False
MULTIPLE CHOICE.
Choose the one alternative that best completes the statement or answers
the question.
34)
The symbolic view of management is based upon the belief that managers symbolize ________.
34)
______
A)
decisions of top management
B)
ambiguity and confusion
C)
control and influence
D)
stakeholders' interests
Answer
C
35)
Which of the following represent the two views of managerial impact on the success or failure of the
organization?
35)
______
A)
reflective and interactive
B)
symbolic and interactive
C)
omnipotent and symbolic
D)
omnipotent and reflective


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