Showing 38-40 out of 53
ch3.rtf-Exam Name ...
ch3.rtf-Exam Name___________________________________ TRUE/FALSE. Write 'T' if
ch3.rtf-Exam Name ...
ch3.rtf-Exam Name___________________________________ TRUE/FALSE. Write 'T' if
Page 38
general environment
C)
political/legal condition
D)
specific environment
Answer
D
Operating Within the Environment (Scenario)
The environment places constraints on the behavior of managers. Suppose you are the manager of a real
estate office trying to maximize profits. You attempt to understand the forces within your organization's
environment.
120)
If the mortgage rate on loans increases, this would be an example of changing ________ in your general
environment.
120)
_____
A)
social conditions
B)
economic conditions
C)
political conditions
D)
competition
Answer
B
121)
The customer component of your specific environment most likely consists of ________.
121)
_____
A)
home buyers and sellers
B)
mortgage lenders
C)
real estate brokers
D)
mortgage brokers
Answer
A
122)
A real estate certification program would be considered as which of the following for your organization?
Page 39
122)
_____
A)
demographic group
B)
pressure group
C)
supplier
D)
customer
Answer
C
Kateb Co. (Scenario)
Rasmi has been hired by Kateb Co., a manufacturer of precious metal jewelry. Kateb Co. has been having
significant issues with some of their major stakeholders. For instance, they have been receiving poor
quality products from their suppliers and complaints from their customers. Rasmi has been hired to help
resolve these issues and to help build a plan for improving the company's relationships with its major
stakeholders.
123)
In addition to suppliers and customers, each of the following might also be considered Kateb Co.
stakeholders except
________.
123)
_____
A)
competitors and media
B)
communities and unions
C)
all of the above
D)
none of the above
Answer
D
124)
Rasmi assesses how critical each stakeholder is to the organization's decisions and actions. This
represents the ________ step of managing the company's relationships with its stakeholders.
124)
_____
A)
second
B)
Page 40
third
C)
first
D)
final
Answer
B
125)
Rasmi identifies whom the organization's stakeholders are. This is the ________ step in the process of
managing stakeholder relationships.
125)
_____
A)
final
B)
second
C)
third
D)
first
Answer
D
126)
Rasmi decides how to manage the external stakeholder relationships. This represents the ________ step of
managing the company's stakeholder relationships.
126)
_____
A)
first
B)
third
C)
final
D)
second
Answer
C
ESSAY.
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