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Web Quiz
Assignment Name:
Miller, Organizational Communication: Approaches and Processes 5e, Chapter 9
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The three general characteristics of conflict are:
a. incompatible goals, interdependence, and influence.
b. incompatible goals, influence, and interest.
1
c. incompatible goals, interdependence, and interaction.
d. incompatible goals, interdependence, and intent.
status:
incorrect
(0.0)
correct:
c
your answer:
a
feedback:
Incorrect.
2
If the Communication Department and the Sociology Department are battling over which department gets to
hire additional graduate assistants, they are experiencing which of the following levels of conflict?
a. interpersonal
b. intrapersonal
c. intergroup
Page 2
Page 2 of 6
status:
incorrect
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correct:
c
your answer:
a
feedback:
Incorrect.
Felt conflict is characterized by:
a. planning how to manage the conflict.
b. perceptions that a conflict could exist.
3
c. short-term and long-term effects of a conflict.
d. communication of the conflict
status:
correct
(1.0)
correct:
a
your answer:
a
feedback:
Correct.
When Wilma and Bob's boss told them that they would need to spend a healthy portion of the weekend
preparing a proposal for Monday's meeting because their public relations firm has a chance to attract an
important new client, Bob and Wilma decided that each of them will work for four hours on Saturday. Wilma
and Bob are adopting which conflict management strategy?
a. avoidance
4
b. accommodation
c. collaboration
d. compromise
status:
incorrect
(0.0)
correct:
d
your answer:
a
feedback:
Incorrect.
One of the strengths of the conflict styles approach is that it allows researchers to examine the
extent to which individuals change their tactics during interaction with others in conflict situations.
5
True
False
status:
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correct:
false
your answer:
true
feedback:
Incorrect.
d. interorganizational
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Which conflict management style is primarily focused on being concerned about the other person in the
conflict?
a. accommodation
b. competition
6
c. compromise
d. avoidance
status:
correct
(1.0)
correct:
a
your answer:
a
feedback:
Correct.
Distributive bargaining is characterized by:
a. win-lose solutions.
b. creative solutions not attributable to specific concessions.
7
c. open sharing of information.
d. working toward maximizing joint gains.
status:
correct
(1.0)
correct:
a
your answer:
a
feedback:
Correct.
Integrative bargaining resembles which of the following conflict management styles?
a. competition
b. collaboration
8
c. accommodation
d. compromise
status:
incorrect
(0.0)
correct:
b
your answer:
a
feedback:
Incorrect.
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