Six Sigma Green Belt1

Villanova_University_-_VIL_73_Test_Week_2.pdf-Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795414&x=14-140 1/6 Test Review

Introductory Business Statistics

B Determine current practices, Identify best practices, Analyze best practices, Model best practices, Repeat C Model best practices, Determine current practices, Analyze best practices, Identify best practices, Repeat D None of the choices are correct The project charter is best described as  A A code of conduct and procedures that prevent wrongdoing B An unwritten set of commandments advocated by the Project Champion C A slogan, motto, or credo adopted by the team at the beginning of a project D A collection of documents that provide purpose and motivation Benchmarking comes in four varieties. Which of the choices is INCORRECT?  A Strategic B Tactical C Project D Performance The House of Quality is a key component of this technique.  A Design of Experiments B Hypothesis Testing C Root Cause Analysis D Quality Function Deployment SIPOC provides a view of the process that contains approximately how many steps?  A 16-25 B 5-7 C 8-15 D 25-40 Which of the following statements about the DMAIC methodology is true?  A Teams tend to spend too much time in the Analyze phase and then rush through the Improve phase B Team members gather baseline performance measurements during the Control phase C DMAIC addresses the improvement of an already established process D Any one phase of DMAIC can be skipped in favor of spending more time in other, more relevant phases QFD is a planning process for products and services. It starts with  A Competitive intelligence B The voice of the customer C A relationship matrix D Quality specifications A customer wants pizza. Which of the following is NOT a requirement but, instead, is a NEED?  A Timeliness B Taste C Friendliness D None of the above When completing the competitive section of the House of Quality, the competitive ranking is based primarily on  A The project team's consensus B The project team's research C The customer's perspective D Industry studies Unlike other quality improvement philosophies, Six Sigma is comprised of three key elements  A Strategy, competition, and evolution B Technology, evolution, and customer focus C Strategy, tactics, and culture D Tools, techniques, and quality circles WEEK TWO In the DMAIC methodology, a data collection plan is created during which phase?  A Define B Measure C Analyze D Improve E Control The number of dimples on a golf ball is an example of  A Discrete data B Parity data C Continuous data D Qualitative data The five Ms and one P are represented by which of the following? I. Method  II. Maintenance  III. Environmental conditions  IV. People  V. Measurement  VI. Machine  VII. Materials  VIII. Matrix A I,II,V,VI,VII,VIII B I,III,IV,V,VI,VII C I,II,IV,V,VI,VII D All of the five Ms and one P are not represented by the choices

STATS | 101 | Introductory Business Statistics | assessment | B Determine current practices 

2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795416&x=35-234 1/6 Test Review - DAMIEN BENTON Your test grade is 72 The professor has configured this test to allow students to review: Questions answered incorrectly. Questions answered correctly. Students answers. Correct answers. QUESTION: 1 [QUESTION BANK ID: 133505] TYPE: MULTIPLE CHOICE CORRECT Customers feel: The process The average The variation All of the above QUESTION: 2 [QUESTION BANK ID: 138729] TYPE: MULTIPLE CHOICE CORRECT Which of the following statements define non-value added activities? I. The process step is done right the first time II. The customer is willing to pay for it III. The process object is physically changed I and II only I, II, and III II and III only None of the above QUESTION: 3 [QUESTION BANK ID: 141050] TYPE: MULTIPLE CHOICE CORRECT What should a well-constructed histogram reveal to you? I. Whether or not the data are normally distributed II. Customer expectations III. The dispersion IV. The central tendency I and II only III and IV only I and II, and IV only I, II, III, and IV A B C D A B C D A B C D VIL73 - Six Sigma Green Belt Term: January 2013 8 week | Student Access: 1.1.2013 12:00 AM EST - 2.25.2013 11:59 PM EST | Section: 1 https://www.coursehero.com/file/10258065/SIX-SIGMA-GREEN-BELT-Test-Week-4/ This study resource was shared via CourseHero.com 2/8/13 Review Test lms.villanovau.com/Scripts/TestEngine/UserTest/ReviewTest.aspx?rid=852941&tid=795416&x=35-234 2/6 QUESTION: 4 [QUESTION BANK ID: 142754] TYPE: MULTIPLE CHOICE CORRECT Scatter analysis uses: Discrete data Counted data Continuous data Attribute data QUESTION: 5 [QUESTION BANK ID: 138241] TYPE: MULTIPLE CHOICE CORRECT A bi-modal distribution means that: There are two distributions illustrated There is "two of something" impacting the process There is a binomial condition There is common-cause variation that needs to be investigated QUESTION: 6 [QUESTION BANK ID: 142062] TYPE: MULTIPLE CHOICE INCORRECT An example of "Moment of Truth" might be: When a customer realizes, through data, that they have improved their competitive edge When a supplier gets a call from a complaining customer When a supplier calls a customer to learn about needs and requirements When a customer takes a car for a test drive and notices a knocking noise coming from the engine compartment QUESTION: 7 [QUESTION BANK ID: 139437] TYPE: MULTIPLE CHOICE INCORRECT What tends to happen in regard to customer tolerances over time? They tend to never change They tend to expand They tend to change in proportion to the voice of the process They tend to contract QUESTION: 8 [QUESTION BANK ID: 135132] TYPE: MULTIPLE CHOICE INCORRECT You manage the operations division of an event planning company. You have been on the job for two months and you are just now finding the time to analyze all of the processes your team goes through when they set up and tear down an event site. A member of your team has just walked you through the post-event process of cleaning, transporting, and storing the tables used during banquet events. You discover that following each event, tablecloths are always removed and all tables are polished before being folded and transported. It is obvious to you that the step of polishing the tables is: A source of customer satisfaction A B C D A B C D A B C D A B C D A https://www.coursehero.com/file/10258065/SIX-SIGMA-GREEN-BELT-Test-Week-4/ This study resource was shared via CourseHero.com

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